Privacy Policy

Effective Date: August 22, 2026

Marsden Research Labs (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit www.marsdenresearchlabs.com, create a Research Account, communicate with us, or purchase products from our website.

Information We Collect

We may collect the following categories of information:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account information, including username, password, and account preferences
  • Date of birth or other information used to confirm that an account holder meets applicable age requirements
  • Research affiliation or researcher classification
  • Organization, company, laboratory, institution, or other research affiliation, when provided
  • Research purpose and information regarding the intended laboratory or research application
  • Additional information voluntarily provided in connection with a Research Account application
  • Research-use certifications, acknowledgments, and representations made when creating or maintaining a Research Account or completing a transaction
  • Records associated with those certifications, which may include the date and time of acceptance, account information, order information, IP address, and the version of the certification or agreement accepted
  • Order and transaction history
  • Payment transaction details processed through third-party payment providers
  • IP address
  • Browser type and device information
  • Website usage, security, and analytics data
  • Communications submitted through our website, email, or customer-support channels

We do not store complete payment card information on our servers.

How We Use Your Information

We may use the information we collect to:

  • Create and administer customer and Research Accounts
  • Review and verify eligibility for Research Account access
  • Document research-use certifications and purchaser representations
  • Maintain records associated with research-use acknowledgments and transactions
  • Process and fulfill orders
  • Verify transactions
  • Provide customer support
  • Respond to inquiries
  • Send order confirmations and shipping notifications
  • Maintain account and transaction records
  • Improve our website, products, and customer experience
  • Detect, investigate, and prevent fraud, misuse, unauthorized activity, and security incidents
  • Enforce our Terms and Conditions, Research Use requirements, and other agreements
  • Protect the rights, property, security, and integrity of Marsden Research Labs, our customers, and others
  • Comply with applicable legal, regulatory, accounting, tax, and recordkeeping obligations

Where applicable, we process personal information based on one or more lawful grounds, including performing transactions requested by you, complying with legal obligations, protecting legitimate business interests, preventing fraud and misuse, and obtaining consent where required.

If you choose to receive marketing communications, we may occasionally send promotional emails regarding products, updates, or company news. You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Research Account Information

Marsden Research Labs supplies products solely for legitimate laboratory research purposes and may require customers to establish a Research Account before purchasing certain products or accessing certain purchasing functions.

As part of the Research Account process, we may collect information regarding your age, research affiliation, organization, intended research purpose, and other information reasonably necessary to administer research-access requirements.

We may also retain records of certifications, acknowledgments, and representations confirming, among other things, that products are being acquired solely for lawful laboratory research purposes and are not intended for human or veterinary use, diagnosis, treatment, prevention, or other unauthorized purposes.

Research Account information may be used to:

  • Determine or confirm eligibility for Research Account access
  • Maintain documentation of research-use representations
  • Associate research-use certifications with an account or transaction
  • Investigate suspected misuse or violations of our Terms and Conditions
  • Maintain appropriate business and compliance records
  • Respond to lawful governmental, regulatory, or legal requests where required

Providing false, misleading, incomplete, or inconsistent information may result in denial, limitation, or suspension of Research Account access as permitted under our Terms and Conditions.

Research Use Products

Products offered by Marsden Research Labs are supplied solely for laboratory research purposes.

Information related to purchases of research-use products may be retained as reasonably necessary for normal business operations, transaction processing, customer support, fraud prevention, enforcement of our Research Use requirements, recordkeeping, and compliance with applicable legal obligations.

Cookies

Our website uses cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Maintain account sessions
  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance website security
  • Detect fraud or unauthorized activity

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

Analytics

We may use Google Analytics or similar analytics services to better understand how visitors interact with our website.

These services may collect information such as:

  • Pages visited
  • Browser type
  • Device information
  • Referral source
  • Approximate geographic location
  • IP address
  • Time spent on the website
  • Interaction and usage information

We use this information to understand website performance, improve functionality, enhance security, and improve the customer experience.

Payment Processing

Payments are processed through secure third-party payment providers.

Depending on the payment method selected, a payment provider may receive information necessary to process the transaction, including your name, contact information, billing information, transaction amount, and other information required by the provider.

We do not receive or store your complete payment card information.

The applicable payment provider’s own privacy policy and terms govern its handling of information submitted directly to that provider.

Shipping Providers

To fulfill orders, we may share information such as your name, shipping address, email address, and telephone number with shipping carriers, fulfillment providers, and related service providers as reasonably necessary to:

  • Deliver your order
  • Generate shipping labels
  • Provide tracking information
  • Resolve delivery issues
  • Prevent shipping fraud or loss

Service Providers

We may engage trusted third-party service providers to assist with:

  • Payment processing
  • Website hosting and infrastructure
  • Website security
  • Analytics
  • Email communications
  • Fraud prevention
  • Shipping and fulfillment
  • Customer support
  • Data storage and backup
  • Other legitimate business operations

These providers may receive only the information reasonably necessary to perform services on our behalf and are expected to handle that information in accordance with applicable privacy and security requirements.

Information Sharing

We do not sell, rent, or trade your personal information.

We may disclose information when reasonably necessary to:

  • Process payments and transactions
  • Fulfill and ship orders
  • Operate and secure our website
  • Administer Research Accounts
  • Provide customer support
  • Prevent or investigate fraud, misuse, or unauthorized activity
  • Enforce our agreements and Research Use requirements
  • Comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests
  • Respond to governmental or regulatory authorities where legally required
  • Protect the rights, property, security, or safety of Marsden Research Labs, our customers, service providers, or others

If Marsden Research Labs is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards may include access controls, secure account authentication, encrypted communications, website security measures, system monitoring, and restrictions on access to customer information.

Although we employ commercially reasonable safeguards, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

Depending on the type of information, this may include retention necessary to:

  • Maintain customer and Research Accounts
  • Complete and document transactions
  • Maintain research-use certifications and acknowledgments
  • Maintain business and transaction records
  • Comply with legal, accounting, tax, and recordkeeping obligations
  • Prevent fraud or misuse
  • Resolve disputes
  • Respond to legal or regulatory requests
  • Enforce our agreements
  • Protect our legal rights

Retention periods may vary depending on the nature of the information and the reason it is maintained.

Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information where legally permitted
  • Request information regarding how your personal information is used or disclosed
  • Object to or restrict certain processing activities where applicable
  • Withdraw previously provided consent where processing is based on consent
  • Opt out of marketing communications

Certain information may be retained even after a deletion request when retention is reasonably necessary or legally permitted for transaction records, fraud prevention, security, legal compliance, dispute resolution, enforcement of agreements, or other legitimate business purposes.

To exercise applicable privacy rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the law applicable to Marsden Research Labs and your relationship with us, these rights may include the right to:

  • Know the categories and specific pieces of personal information collected about you
  • Know the purposes for which personal information is collected or used
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Receive information regarding categories of third parties to whom information is disclosed
  • Exercise applicable privacy rights without unlawful discrimination

We do not sell or rent personal information.

Applicable rights are subject to legal exceptions and verification requirements.

International Visitors

Marsden Research Labs is based in the United States.

If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States and other locations where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in your country of residence.

Third-Party Links

Our website may contain links to third-party websites, services, or resources.

Marsden Research Labs is not responsible for the privacy practices, content, security, or data-handling practices of third parties.

We encourage you to review the privacy policies of third-party websites or services before providing personal information to them.

Children’s Privacy

Our website, Research Account program, and products are intended only for adults engaged in legitimate laboratory research.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from an individual under the age of 18, we may take reasonable steps to delete the information and terminate or restrict the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Website functionality
  • Research Account requirements
  • Service providers
  • Security practices
  • Applicable laws or legal requirements

Revisions become effective when posted to this page unless otherwise stated.

The Effective Date at the top of this Privacy Policy will be updated when material revisions are made.

Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or information associated with your account, please contact us:

Marsden Research Labs

Website: www.marsdenresearchlabs.com

Please use our Contact page to submit questions or requests.